Refund Policy

M&A PASTRIES – Refund Policy
Last Updated: November 27, 2025

At M&A Pastries (“we,” “us,” or “our”), all of our cakes and pastries are handmade and prepared fresh for each order. Because our products are perishable and made to order, we follow the policy below to ensure fairness and quality for all customers.

1. All Sales Are Final

All purchases made through our website are final.
We do not offer refunds, returns, or exchanges for:

Change of mind
Taste preferences
Incorrect orders placed by the customer
Not liking the decoration style
Items that were delivered but left outside and became damaged

2. Cancellations & Order Changes

Since each item is custom-made:

Orders may only be canceled or changed within 24 hours of purchase.
After 24 hours, we cannot modify or cancel the order.

3. Damaged or Incorrect Orders

If you received the wrong item or if your order arrived damaged due to our mistake, you may be eligible for a replacement or partial refund.

To qualify, you must:

Contact us within 24 hours of receiving your order
Provide your order number
Include clear photos of the issue

We will review the case and determine whether a remake, credit, or refund is appropriate.

4. Delivery Issues

We are not responsible for:

Missed deliveries due to incorrect addresses provided by the customer
Orders left outside that become damaged
Delays caused by weather, traffic, or third-party couriers
Failure to pick up an order at the scheduled time

Once the order is delivered or picked up, responsibility transfers to the customer.

5. Allergies

It is the customer’s responsibility to review product descriptions and inform us of any allergies before ordering.
We do not issue refunds for allergic reactions or failure to read ingredient information.

6. Contact Us

If you believe there was an error with your order, please contact us within 24 hours:

Email: mapatisseriescakes@gmail.com
Location: Los Angeles, CA

We will respond as quickly as possible and review your request.